Questions and answers

Bring your clothes to the counter and we check them in with you. Or sign in, open Orders and start a new order: pick your items, choose how they get to us and back, look over your estimate and send it.

Bring your clothes to the branch you chose. The counter checks them in, confirms the price and sends you an invoice. If the price is different from your estimate, we let you know and you choose: accept it, or decline and the order is cancelled with nothing owed.

Yes, from the order in your account, while the branch has not yet received your clothes. Nothing is charged.

Our laundry service covers wash and fold, wash and press, press only, stain treatment and delicate handling. See the laundry service.

Yes. Service Vault Ghana also offers facility management, cleaning, maintenance, fumigation, recruitment, event management and interior decor. See all our services.

Each item is priced from the branch price list, by the item and the service you choose. Online you see an estimate before you send. The counter confirms the final price when it checks your clothes in, and your invoice lists every item, any express charge, and VAT and levies.

Yes, one code per order. Add it to your estimate before you send the order, and the counter confirms it with the price.

Three business days as standard. Cleaning starts once you have paid, and an order taken after the branch's daily cutoff counts from the next business day.

Yes. Express in one or two days where capacity allows. When you order online, each option shows what it adds to the price and the day your clothes should be back, so you choose before you send. At the counter, just ask.

Drop them at the branch. When you order online, you choose the branch you will bring them to.

Yes. When you order online, choose Deliver to me and pick a saved address with its spot on the map, and a rider brings your clothes to you. Or collect them at the counter once they are ready.

LSV does not charge for delivery. Each branch sets where delivery is free, for example inside the areas it serves, within a set distance or for an order above a set amount. Where a delivery is not free, you pay the rider directly when your clothes arrive. Nothing for delivery appears on your invoice. Ask us which applies to you.

Yes. Open the order and choose Someone else will collect. It sends them a message with your order number to give at the counter.

Four ways:

• Mobile money prompt: we send a prompt to your phone and you approve it. We never see your PIN.
• Your customer code: send the amount from your own mobile money and quote your code.
• Credit on your account, from money you paid earlier beyond what you owed.
• Cash at the counter. We encourage paying without cash where you can.

LSV adds nothing on top. You pay the amount on your invoice, whichever way you choose.

Once the counter has confirmed the price and sent your invoice. Nothing is payable before then, and cleaning starts once you pay.

Your code is under Your reference in your account Profile. Send money from your own mobile money and quote the code. It pays your oldest unpaid order first, then the next, and anything left over is kept as credit for your next orders. You do not need to tell us. The code is not a password and never signs you in.

If you pay more than you owe, the extra becomes credit on your account and is used on your next orders. It does not expire and is not paid out as cash. To check your balance, ask at the counter.

Refunds are arranged by the company directly, not through the app. If you paid more than you owed, the extra is kept as credit for your next order. Contact us to ask for one.

Sign in and open Orders. Each order shows where it has got to: checked in, price confirmed, being cleaned, ready to collect and collected.

Yes, we text you when your order is ready to collect, and about payments and anything you need to act on. You can turn some messages off in your account Profile. Sign-in codes, payment receipts and news about an order you need to act on are always sent.

Once you have collected your clothes, open the order and rate the branch from 1 to 5, once per order. Your rating goes to the people who run the branch, not to a public page.

Open the order and report a problem: damaged, stain still there, missing, wrong item or badly pressed. We answer problems within one working day.

Our laundry is in Tse Addo, adjacent Fishing Panda, at HVG6+799, Tse Addo High Street, Accra. Get directions.

Each branch lists its counter hours under Branches in your account. Our phone line, 025 612 4442, is answered 9:00am to 5:00pm, Monday to Friday. WhatsApp messages to the same number are answered 9:00am to 7:00pm.

Yes, any time, from Branches in your account.

With your phone number. We text you a 6 digit code to enter, and it works for ten minutes. There is no password. New to LSV? Sign up with your number.

Your number is how the counter finds you. To change it, ask at the counter.

No, photos are optional. When you order online you can add a photo of each item so the counter can see what you are sending. Photos never set the price.